- C/S Info
- 1 on 1 C/S
1. Please check FAQ first before inquiring.
2. When you cannot find any solutions to you problems out fo FAQ, use 1 on 1 C/S.
3. Through 1 on 1 C/S support, users can contact Game Master(GM) directly.
4. It is possible to inquire about the problem with system, restoration, hacking, etc. suggest something, and report incorrect users.
1. If you should find any bugs or have any suggestions, you can send a message to R&S (Report)
2. We do not answer any messages sent to R&S, but GM may publish them monthly if they are available.
3. It is not acceptable that users send a report of injustice and restoration of items.
4. User's opinions will be reflected in the updates of the game if they are reasonable.
1. It shows the C/S policy of KalOnline.
2. Please refer to this policy before inquiring.
3. Due to time zone gap between customer’s location and C/S center location, C/S response time can be changeable.
4. C/S responding time can be needed from two days to five days, regularly.